Interview with Vikki Williams, industry leader in customer support at Starling and Barclays.
How can AI enhance firms' compliance with the requirements of handling complaints under FCA's new Consumer Duty?
How can firms leverage new technology solutions to comply with the new Consumer Duty?
Are conventional complaints handling systems enough to deal with customer enquiries and complaints for highly anticipated products like the iPhone 14?
Is a CRM system effective enough to handle customer complaints?
How can energy companies rebuild relationships with customers after the energy crisis?
How can companies mitigate the increased risk of complaints that result from ESG undertakings?
How can financial institutions harness NLP technologies to prevent disputes with their customers?
How can companies enhance risk management processes for product liability through customer engagement with AI tools?