This article provides key insights from a recent webinar on the topic by Dr Mimi Zou, Frank Brown and Professor Iris Chiu. The webinar can be viewed on Youtube: https://www.youtube.com/watch?v=m4_XxtPdJkY.

The recent introduction of the Consumer Duty by the Financial Conduct Authority (FCA) signals a paradigm shift in how the sector will be regulated, placing consumer protection at its heart. In this piece, we will explore the likely impact of the Consumer Duty on fintech innovation.

The Consumer Duty (‘the Duty’) for new and existing products and services that are open for sale or renewal has come into force since 31 July 2023. Firms have been preparing to make sure they meet the new standards. Read more to better understand what the FCA is looking for.

Deriskly's co-founder Dr Mimi Zou had a podcast interview with BI4ALL’s Country Manager for Switzerland, Branca Petrovic where the utility of AI in customer service was discussed.

Interview with Vikki Williams, industry leader in customer support at Starling and Barclays.

How can AI enhance firms' compliance with the requirements of handling complaints under FCA's new Consumer Duty?

How can firms leverage new technology solutions to comply with the new Consumer Duty?

Is a CRM system effective enough to handle customer complaints?

How can financial institutions harness NLP technologies to prevent disputes with their customers ?