Use cases

A deep dive into the Consumer Duty and customer support with a financial industry leader

Interview with Vikki Williams, industry leader in customer support at Starling and Barclays.

Consumer Duty: requirements for dispute resolution

How can AI enhance firms' compliance with the requirements of handling complaints under FCA's new Consumer Duty?

FCA's new Consumer Duty and what it means for firms

How can firms leverage new technology solutions to comply with the new Consumer Duty?

Effectively dealing with customer enquiries and complaints for highly anticipated products

Are conventional complaints handling systems enough to deal with customer enquiries and complaints for highly anticipated products like the iPhone 14?

Enhancing the customer complaints system with AI tools

Is a CRM system effective enough to handle customer complaints?

Rebuilding communication between energy suppliers and their customers

How can energy companies rebuild relationships with customers after the energy crisis?

ESG Risk: An Opportunity for AI-Powered Risk Prevention 

How can companies mitigate the increased risk of complaints that result from ESG undertakings?

Customer Dispute Prevention with Data Analytics

How can financial institutions harness NLP technologies to prevent disputes with their customers?

Preventing Product Liability Disputes with AI

How can companies enhance risk management processes for product liability through customer engagement with AI tools?