We offer a data-driven platform for the Consumer Duty, backed by Innovate UK
“Our rules require firms to consider the needs, characteristics, and objectives of their customers, including those with characteristics of vulnerability and how they behave, at every stage of the customer journey. As well as acting to deliver good customer outcomes, firms will need to understand and evidence whether those outcomes are being met.”
– Financial Services Authority
We can help track characteristics of vulnerability, better respond to customers susceptible to harm.