The Consumer Duty: Are You Compliant?

The Consumer Duty came into force on 31 July 2023 for new and existing products and services that are open for sale or renewal.
We have tailored tech solutions for compliance with the Duty.
To find out more, book a free consultation with us now.
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£38 billion

(and counting)

direct compensation paid by financial institutions to consumers over the Payment Protection Insurance mis-selling scandal in the UK

Reduce the growing cost of compliance

How we can help

“Our rules require firms to consider the needs, characteristics, and objectives of their customers, including those with characteristics of vulnerability and how they behave, at every stage of the customer journey. As well as acting to deliver good customer outcomes, firms will need to understand and evidence whether those outcomes are being met.”              

– Financial Services Authority

Collate and evidence compliance accurately and efficiently

Extract and analyse data from diverse customer touchpoints

Identify customer vulnerabilities

Automate reporting processes and workflows

Spot issues in real-time upon first emergence and prevent escalation

Customer research and education