Real-time tracking and monitoring
Deriskly analyses customer interactions from different digital channels in real-time. It automatically tracks, monitors and categorises potential problems (and root causes) from volumes of customer inquiries, complaints and feedback. Our AI-solution provides real-time insights that help you spot emerging issues early on, identify the need for product or service improvements.
Management of correspondence
Deriskly automatically converts chains of customer correspondence into concise summaries of the key issues for the customer service agent, saving your agent a lot of time. No need to scroll through long chains of conversations to find the original or new problem.
"Smart replies" generation
Deriskly can automatically generate for the customer service agent a range of ‘smart replies’ based on our AI-powered analysis of customer interactions. Each response is tailored to the particular problem your customer is facing.
Evaluate potential escalation and KPI analytics
Deriskly automatically assesses any improvement and deterioration of customer relationship. Our analytics platform helps you monitor in real-time key performance metrics, including the number of interactions, time to first reply and resolution time. Our tool analyses customer satisfaction trends across any time period.