For managing customer complaints and potential disputes, a general CRM or help desk ticketing system is not enough. The problems that take up most of your customer service team’s time and resources usually involve multi-dimensional issues, which most CRM systems are not equipped to manage.
A proactive approach to complaints management is important in preventing problems from escalating down the track.
We can help track characteristics of vulnerability, better respond to customers susceptible to harm.
Our AI-solution provides real-time insights that help you spot emerging issues early on, identify the need for product or service improvements
Deriskly automatically converts chains of customer correspondence into concise summaries of the key issues for the customer service agent
Deriskly automatically assesses the health of customer relationships based on each interaction. A call to action is generated by highlighting customer relationships that are at risk of escalating into a dispute
Our priority is to empower customer service agents to resolve customer complaints with speed, reliability and explainability