Manage and resolve customer complaints with
AI-powered software

Our mission is to turn every complaint into revenue
Solve customer problems quickly with our cutting-edge AI
Turn unhappy customers into your best customers
OUR solution

Looking for a better way to solve your customers’ problems?

For managing customer complaints and potential disputes, a general CRM or help desk ticketing system is not enough. The problems that take up most of your customer service team’s time and resources usually involve multi-dimensional issues, which most CRM systems are not equipped to manage.

A proactive approach to complaints management is important in preventing problems from escalating down the track.

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Vulnerability is a spectrum of risk

According to the FCA, 46% of customers in the UK are vulnerable customers

We can help track characteristics of vulnerability, better respond to customers susceptible to harm.

Real-time tracking
and monitoring

Our AI-solution provides real-time insights that help you spot emerging issues early on, identify the need for product or service improvements

Management of correspondence

Deriskly automatically converts chains of customer correspondence into concise summaries of the key issues for the customer service agent

Smart replies

Deriskly can generate for the customer service agent ‘smart replies’ based on our nuanced analysis of customer interactions. Each response is tailored to the particular problem your customer is facing

Evaluate potential
escalation

Deriskly automatically assesses the health of customer relationships based on each interaction. A call to action is generated by highlighting customer relationships that are at risk of escalating into a dispute

KPI analytics

Deriskly’s dedicated toolkit for customer complaints and feedback help your customer service team achieve KPIs with greater confidence, including the number of interactions, time to first reply and resolution time

our solution

Our approach

Our priority is to empower customer service agents to resolve customer complaints with speed, reliability and explainability

Cutting-edge AI
Many customers prefer a human over a chatbot to solve their problems. Deriskly brings together the best of AI and human agents to do this. Our proprietary technology, developed by PhD researchers from theUniversity of Oxford, offers superior, secure and trusted AI trusted by the world’s leading companies
Easy to use
A customisable and intuitive platform for easy access and use. No code is required. Integrate with different communication channels. Enable easy collaboration between different teams (e.g. customer service, product development, legal, compliance, marketing)
Proactive and fast complaints handling
A dedicated toolkit for solving customer problems quickly and proactively .Pre-empt an issue before it escalates. Significantly reduce the time and effort required by agents on managing and resolving customer complaints

Deliver better customer service, create loyal customers, improve your product and reputation, and increase your revenue today with Deriskly

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