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In financial services, loyalty is fragile. Customers want clarity, speed, and confidence when something goes wrong. But most firms are dealing with:
-> Feedback scattered across multiple channels and systems
-> Slow, manual complaint triage
-> Missed trends that cause recurring issues
-> Difficulty linking fixes to measurable improvements
Discover the Powerful Features That Make Sonata the Ultimate SaaS Solution for Scaling Your Business
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Real‑Time Feedback Routing
Automatically categorise and route customer complaints, surveys, and service calls to the right team instantly - no more delays or misdirected cases.
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Customer Insights
Identify root causes and recurring issues before they escalate. Detect shifts in customer sentiment across products and channels.
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Executive Insights Reports
Measure resolution times, track operational bottlenecks, and see exactly where to invest to prevent future complaints.
Discover the Powerful Features That Make Sonata the Ultimate SaaS Solution for Scaling Your Business
FCA’s likely approach to enforcing the Consumer DutyThe FCA is committed to ensuring that firms prioritise consumer welfare and operate in a manner that prevents harm.
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Customer Dispute Prevention with Data AnalyticsCustomer complaint data reflect the relationship between financial providers and their customers
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Enhancing the customer complaints system with AI toolsCustomer satisfaction is becoming increasingly important in today’s data-driven world. Providing a positive customer experience
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Experience the power of Deriskly with a 14-day free trial. No credit card required. Unlock the full potential of your business with advanced AI solutions.
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